OUR POLICY

Terms & Conditions

Cancellation Policy

  • We require a 24-hour notice for any appointment cancellations or rescheduling.
  • Failure to provide adequate notice may result in a cancellation fee equal to 50% of the service cost.
  • Cancellations can be made through our online system or by calling the salon directly.

Late Arrival Policy

  • If you arrive more than 15 minutes late for your scheduled appointment, we may need to reschedule your service to accommodate other clients.
  • This may result in a loss of your deposit if one was required.
  • Please call us if you anticipate being late so we can advise on options.

Deposit Policy

  • For certain services and during peak times, we may require a deposit to secure your appointment.
  • Deposits are non-refundable but may be applied to a rescheduled appointment within 30 days.
  • Deposit amounts vary depending on the service and duration.

Service Guarantee

  • We stand behind our work and guarantee your satisfaction.
  • If you're not happy with your service, please contact us within 48 hours so we can make it right.
  • We offer complimentary touch-ups for minor adjustments within 7 days of service.

Health & Safety

  • Your health and safety are our top priorities.
  • We maintain strict sanitation protocols and use only high-quality, safe products.
  • Please inform us of any allergies or sensitivities before your service.

Payment Methods

  • We accept cash, credit cards, and electronic transfers.
  • Payment is due at the time of service unless other arrangements have been made.
  • Receipts are provided for all transactions.
Your Satisfaction is Our Priority